Baggho Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction & Scope

Welcome to Baggho. This Privacy Policy explains how the Baggho platform collects, uses, stores, and protects the personal information of its users. This policy applies to our website, mobile app, and all other digital services.

Baggho has always believed in transparency. We want you to clearly understand what data we hold about you and how it is used. Our Privacy Policy is built in accordance with international data protection standards. By accessing or using the Baggho platform, you are considered to have accepted the terms of this Privacy Policy.

If any part of this policy is unclear or you have questions, please reach out to our support team — we are always ready to help.

2 What Data Is Collected

Baggho only collects data that is strictly necessary to provide its services. Collecting unnecessary information goes against our policy. A detailed list of the data collected is provided below:

3 How We Collect Information

Baggho collects data through several methods. Each method is described in detail below:

4 Purpose of Data Use

Baggho uses collected data solely for specific, legitimate purposes. It is never used for unrelated or unsolicited activities.

• Creating, verifying, and managing accounts
• Processing deposits, withdrawals, and other financial transactions
• Detecting and preventing fraud, money laundering, and illegal activity
• Offering personalized gaming experiences and promotional offers
• Sending important updates, security alerts, and account-related information
• Meeting legal and regulatory obligations
• Technical development and bug fixes for the platform
• Improving customer support and resolving issues faster
• Monitoring user behavior under the Responsible Gaming program

5 Data Sharing Policy

Baggho never sells your personal information to advertisers or commercial entities. However, limited data may be shared in specific circumstances:

• Payment Provider: Relevant information is shared with bKash, Nagad, Rocket, or your bank as needed to process transactions
• Identity Verification Service: Limited data may be exchanged with authorized verification agencies as part of the KYC process.
• Law Enforcement: Data may be provided to investigative authorities pursuant to a court order or legal obligation.
• Security Specialist: Technical information may be shared with auditors to ensure platform security
• Business Succession: If ownership of Baggho changes, the new owner may have access to your data, but this policy will remain in effect.

6 Cookies & Tracking Technologies

Baggho uses various types of cookies across its website and app. Cookies are small text files stored on your browser or device.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled
• Functional Cookies: Used to remember your preferences and settings
• Analytics Cookies: Collects statistics to understand how the platform is used
• Security Cookies: Helps detect fraudulent activity and bots

You can control or delete most cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

7 Data Storage & Retention

Baggho does not retain your data longer than necessary. How long information is kept depends on the type of data and applicable legal requirements.

• Data for active accounts is retained for the duration of the account
• Financial transaction records are retained for a minimum of 5 years (as required by law).
• KYC documents are retained for up to 7 years after account closure.
• Log files and technical data are typically retained for 6–12 months
• Marketing communication data is deleted upon unsubscription

All data is stored on secure servers with regular backups. Once data reaches the end of its retention period, it is securely destroyed.

8 Your Rights

As a Baggho user, you have important rights regarding your data. These rights are upheld in accordance with international data protection standards.

• Right to Know: You can find out what data Baggho collects and uses about you.
• Right of Access: You can request a copy of the data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information
• Right to Erasure: You may request deletion of your data under certain circumstances
• Right to Restrict Processing: You can request that the use of your data be restricted.
• Right to Data Portability: The ability to receive your data in a readable format
• Right to Object: You may object to certain types of data processing

9 Children's Privacy

Baggho's services are intended for users aged 18 and above. We do not knowingly collect data from minors. If a minor attempts to register, this will be identified during verification and the account will not be created.

If a parent or legal guardian believes their child has accidentally registered on Baggho, please notify our support team immediately. We will close the account and delete the associated data as quickly as possible.

10 Policy Changes

Baggho reserves the right to update this Privacy Policy at any time. If significant changes are made, we will notify you through the following means:

• A notification will be sent to your registered email address
• A pop-up notification will be shown when you log in to the platform
• The "Last Updated" date at the top of this page will be changed.
• Active users will be notified via in-app notifications.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

11 Contact

Contact us for any questions, complaints, or data-related requests regarding the Privacy Policy. Our dedicated privacy team is available 24/7, 7 days a week.